Billing & Digital Service Terms

Refund Policy

Please read this Refund Policy carefully before purchasing any SaaS subscription or Developer API plan on TempoMailUSA.

Effective Date: October 17, 2026

Digital Service Nature & Server Costing TempoMailUSA provides instant access to private mail servers, dynamic domain routing, developer REST API infrastructure, and real-time email relays. Because server resources, IP allocations, and payment processor fees are committed immediately upon subscription, purchases are generally final and non-refundable.

1. General No-Refund Policy

Due to the instantaneous provisioning of disposable mailbox quotas, automated inbound webhooks, and private domain records, all sales made on TempoMailUSA are deemed final once payment has successfully cleared. We incur non-recoverable bandwidth costs and third-party payment gateway transaction fees immediately.

2. Limited Exceptions for Eligible Refunds

We consider refund requests exclusively under the following specific circumstances:

Technical Non-Activation

If your payment was processed successfully, but the plan failed to activate on your account due to an internal system error, and our engineering team is unable to activate your service within 48 hours of reporting.

Duplicate Charges

If your payment method was accidentally billed multiple times for the same transaction due to a payment gateway latency or double submission, the duplicate amount will be refunded promptly.

3. Non-Refundable Circumstances

Refunds will strictly NOT be granted in any of the following cases:

Change of Mind: Deciding you no longer need the service after purchase.
Service Usage: If temporary emails have already been created, API keys generated, or webhook requests dispatched.
Terms of Service Violations: If your account is suspended or banned due to spamming, abuse, unauthorized automated scraping, or illegal activities.
Third-Party Service Rejection: If an external website or app refuses temporary or disposable email addresses (we do not guarantee acceptance by third parties).
Failure to Cancel Renewals: Failure to cancel a recurring plan before the renewal billing cycle.

4. Payment Processing & Deduction Fees

Where an exception refund is approved, payment processor fees (charged by Razorpay, PayPal, Stripe, etc.) are non-refundable by the gateways and may be deducted from the total refund amount.

How to Submit a Refund Request

Refund inquiries are handled exclusively through your authenticated User Dashboard to verify transaction ownership. Public contact forms cannot process billing claims.